Jr. Customer Service Executive

  • Full time
  • Tamil Nadu, Jayanth Tech Park, No.41, Mount Poonamallee Road, Nandambakkam, Chennai , 600089 View on Map
  • Tata Communications posted 3 months ago
  • Posted: December 5, 2020 -Accepting applications
  • View(s) 426

Job Description

Jr. Customer Service Executive – Provisioning & Configuration Management

Tata Communications

This position is based in Chennai office.

Job Description

 

Oversee and drive back-office provisioning of service delivery including on net feasibility.

Access networks and customer order provisioning.

Drive system and process improvement projects to ensure timely and cost-effective provisioning of orders in ILD, NLD and MAN networks.

Ensure availability of inventory of network systems and bandwidth in provisioning on networks.

Analyze the need for capacity augmentation/ optimization to address capacity crunch in networks.

Plans organize and direct all operations with respect to installation support, network service and major moves.

Identify and lead an implementation for any new network updates.

Responsible for the configuration of telecom infrastructure and/or network components to meet design specifications.

Manage and monitor the planning and delivery of orders in terms of configuration management.

Guide and monitor team to design the network to ensure the customer connectivity in agreed time and

supervise hand over to the project implementation team.

Drive change management initiatives, make change requests and monitor change processes and IT initiatives within to ensure delivering a tested active service layer to the customer on time at optimal costs to the organization and drive continuous improvement.

Diagnoses troubleshoot and resolves problems, and takes corrective action when necessary.

Provides technical expertise, business planning and workflow management for ensuring smooth integration of network and system solutions/network improvement.

Ensures that all installation functions are performed in a timely fashion to meet specifications.

Qualifications

 

No prior work-related experience required Education: Graduate Experience: 0-2 years

Able to apply broad knowledge of one area within Provisioning and Configuration Management or advanced knowledge of specific professional/operational practices.

Checks for problems in existing systems and modifies work processes following defined procedures.

The operational role is responsible for achieving day-to-day objectives.

Works under the direct supervision

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Vacancy Details: Tata Communications

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description
Job Post

Jr. Customer Service Executive

Total Vacancy 10 Post
Job location Chennai
Experience 0-3 years
Education Bachelor’s Degree or above
Salary As per Experience
Start Date of Application  30th November 2020
Last Date of Application 30th December 2020

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How to Apply 

All the eligible candidates can apply for the Tata Communications recruitment through the below-given link as soon as possible.

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Tata Communications
Tata Communications

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